Frequently Asked Questions

Answers To Frequently Asked Questions About
Garage Doors, Spring Repair & Service...

1I am looking for a discounted price. Can you provide me a better price?

We have set our prices based on many costs which include cost of raw materials, cost of labor for installation or repair, transportation charges and others. We get a very low margin after considering other charges like fuel, vehicle, employment cost, advertisement and others. But however sometimes there is a scope for discounted prices when we receive special purchases from the manufacturers

2What are your working hours?

We work 24X7 and in case of any emergency related to your garage door service you can call us at our official phone number 888-920-9248. Our engineers will be at your doorstep in no time.

3Do you charge for estimates or it is free?

If you need a new installation of garage door then we will visit your home and give you a free estimate for it. In case you want a garage door repair then we will give you a free estimate over phone which will be based upon the description of the problem you give and there is no need for a visit.

4Can I paint my garage door?
Yes, why not? You can paint a new steel door too. A good process is to wash it first with TSP (Tri Sodium Phosphate) and then allow it to dry completely. Then paint it with a nice quality latex paint and you will get a better result.
5When should I replace a garage door with a new one?

If your garage door is not operating well or have broken down completely then it is the time to change it with a new one. Also when the aesthetic values of a house is to be increased then also a new garage door installation is needed. The resale value of the home is increased if the garage door is attractive. But a new garage door installation must be done by a professional company only and you should contact an expert company for the new garage door installation.

6I have a broken spring garage door and I want to open it. Shall I?

You should not open your garage door if its spring is broken. It can be dangerous and you should immediately ask a professional garage door company to get it repaired.

7Is it possible to open my garage door with a broken electric door opener?

Yes, it is possible and most of the electric door openers have a manual release cord or lever that helps in disconnecting the drive mechanism and you can open the garage door manually. But you have to be inside the garage to do this.

8My door opens with the remote but I am not able to close it with the remote. What is the issue?

This is likely to be the case of safety sensors of the opener which are mounted near the floor on each side of the garage doorway. In order to get the door closed the sensors must be clear of obstructions and should be pointed towards each other. But it is better to call a technician for garage door repair and do not try to solve this issue manually or close the garage door manually if you are not sure.

9Is there a benefit to using Galvanized Springs?

No, they have a tendency to fade or lose tension quickly. We do not trust them on our customers’doors from what we have seen from them. (Source: damsa article: “Historically, some manufacturers have had difficulty with the galvanizing process, since the process can negatively affect the temper and durability of the wire.”)

10What is a High Cycle spring?

Beware of some companies trying to fool you into buying something you don’t need or charging you for something they never furnish. A true high cycle spring looks MUCH larger than your existing springs and cost substantially more particularly a supposed 50,000 versus the original manufacture’s 10,000. Some companies have been using this as an empty sales ploy. Would you be able to recognize a high cycle spring if you saw it? No, and that is what they are normally counting on.

11Do I have to change both springs if I have a two spring system?

You do not HAVE to change both, but you will wish you had when the other spring breaks a month or so later. That makes most people unhappy and we want you to be happy so we normally replace both.

12What is a Garage Door Tune Up?

A garage door tune up involves an inspection and any modifications needed to prolong your garage door’s lifespan and smooth operation. Our certified Dream Garage Door technicians will:

  • Inspect the springs.
  • Check cables.
  • Investigate the garage door opener.
  • Lubricate components as needed.
  • Replace any parts that may be in the process of failing.

A garage door tune up will keep any future expensive repairs at bay, and should be regularly performed.

13How Often Should I Have my Garage Door Service?

If your garage door appears to be working with no sign of any problems, then it is recommended to have a tune up or standard garage door service performed once a year. However, if you hear a grinding sound when the door opens or closes, or you notice any other issues, call Dream Garage Door immediately so we can come out and inspect your door.

14Why Does a Garage Door Open by Itself?

Don’t worry; you don’t have a ghost in your garage! A short in the circuit board will cause a garage door to open and close by itself. Sometimes shorts in the wall button, wired keypad, or other electric failures could cause a garage door to move up and down. Even a broken remote or drained batteries could cause this. Let Garage Door Guru uncover the problem and fix it in a flash!

15What is the Lifespan of a Garage Door Opener?

Most garage door openers last between 10 to 15 years. Keep in mind that if you let Garage Door Guru perform yearly maintenance that lifespan can go beyond the 15-year mark. If your garage door makes noises when it opens and closes you likely have a problem that is diminishing the door’s lifespan. These problems could be:

  • Broken springs.
  • Poor balancing.
  • Worn hinges.

Let our technicians inspect your garage door and triage any problem that might be threatening the garage door’s health!

Do you have more garage door repair questions? Please call our friendly customer care team and let us give you the best advice in the industry! 866-427-2430